General Terms and Conditions
In these conditions Bee, the brand name under Drem Kft. is established at 1125 Budapest, Városkúti út 22/a, with company number 01-09-864967 referred to as Bee or Bee-by-Drem and its contract partner as Customer.
These terms and conditions apply to the services defined in article 2 that the User buys from Bee. For each individual service, the general terms and conditions for the service in question must also be accepted.
By registering on Bee’s platform and signing the agreement and/or paying Bee’s invoices, the User accepts these general terms and conditions.
1 Bee services
Depending on the type of subscription, a possible guarantee or advance, the type of prepaid usage value, or the period during which a Client is already a Client, Bee offers the possibility to the Client to make use of various services in Hungary. More information can be found on the website
Bee ensures that the Client can activate the services by various means and makes the necessary applications available for this purpose. This information is available on the website.
Bee provides the Client with a personal platform with which the Client can monitor and manage its use and consumption. On the basis of the time actually recorded and the consumption, the Client receives, taking into account the applicable pricing of the service, a bill to be paid to Bee.
2 Products of Bee
Refers to the range of services offered by Bee through various channels.
3 Access services
The Customer who wishes to have access to the Services must :
- either complete his Subscription Application via the App.
- or register on the Bee-by-Drem website (http://beebydrem.com/).
3.1 Bee may ask any Client to submit additional documents proving the Client’s creditworthiness.
3.2 Bee may refuse to comply with a Subscription Application or a request to activate an additional Service if, among other things, (i) the Client does not comply with its obligations arising from another agreement with Bee, or (ii) access to the Service cannot be realised under satisfactory technical conditions, or (iii) if the Client is included in the files referred to in Article 10.
3.3 Before accepting the Subscription Application, Bee is entitled to ask the Client to pay a deposit or an advance. A guarantee may be requested if the credit check prior to the acceptance of the Agreement and the objective data provided by the Customer show that the Customer cannot financially afford intensive use of the charging stations. A deposit paid shall be refunded to the Client who fulfills his contractual obligations as from the third month following the date of payment of the deposit to Bee, by means of offsetting the amount of the deposit to be refunded against the invoices payable by the Client. During the performance of the Agreement, Bee may request an advance payment if it appears that the Client is using one or more Services in a way that could result in a high level of invoicing. The maximum amount that Bee can request as an advance is the amount that has not yet been paid at the time the advance is requested. This amount can be checked via the Bee helpdesk. An advance payment is always set off against the next invoices to the Customer and does not generate any interest. The Customer can obtain more information from the Bee helpdesk about the cases in which a deposit or advance can be requested.
3.4 For each individual service, the general terms and conditions for the service in question must also be accepted.
4 Rights, obligations and liability of the Customer
4.1.1 The Customer acknowledges to have received all required information regarding the Services and the Products prior to entering into the Agreement.
4.1.2 The Client shall immediately notify Bee in writing of any change in the information it has provided to Bee when activating the Services or thereafter (e.g. a new address, a new company name, new mobile telephone number, new e-mail address or a new bank direct debit account number). Any costs arising from non-compliance with this obligation shall be payable in full by the Client.
4.1.3 The User has the right to cancel the service agreement, without payment of any penalty and without giving any reason, within 14 calendar days from the day following receipt of the written confirmation of the service agreement. However, if the customer has already made use of Bee ‘s services in the meantime (charges, taxes, etc.), the customer shall be deemed to have made use of Bee’s services.
4.2.1 The Client remains solely responsible to Bee for the performance of its obligations under the Agreement.
4.2.2 The Client is liable for all damage that Bee suffers as a result of the Client’s breach of one of its obligations under the Agreement.
4.3 Means of identification
4.3.1 The Client may not cede, lend, rent, sell, commercialise, damage or destroy the means of identification and associated programmes, whether or not made available to him by Bee. In any event, the Client remains solely responsible to Bee for the performance of its obligations under the Agreement. The Client must use the means of identification with due care. Any attempt to copy the technical identification data of the means of activation and any fraudulent use thereof is prohibited and shall result in the withdrawal of access to the services, without prejudice to any other measures that Bee may take vis-à-vis the Client.
4.3.2 In the event of loss, theft or damage to the means of identification, the Client shall remain liable for the use and payment of the costs incurred until the Client has requested Bee to suspend the means of identification concerned. In making this request, the Client must be able to identify himself as the lawful owner of the means in question. This request must be confirmed in writing by the Client within eight (8) days of the telephone notification. At Bee’s request, the Client must provide the police with the number of the report of the loss or theft. Any Subscription fees shall remain due during the suspension. At the request of the Client and subject to payment of the cost thereof, Bee shall provide the Client with a new means of identification. In such cases, the Client shall retain the remaining value. If, for whatever reason, it is not possible for Bee to lift the suspension of the Client’s Subscription within a reasonable period of time, no Subscription fees shall be charged to the Client pro rata temporis during the additional period of time.
The Client accepts that the services may be blocked automatically and without any prior warning and that such use entitles Bee to suspend and/or terminate the Services immediately and without any prior warning.
4.4 (De-)Activation acts
4.4.1 The Customer acknowledges having obtained all information about the various activation and deactivation actions on the website, the App or via the helpdesk.
4.4.2 Each service must be activated or deactivated in accordance with the general terms and conditions of the service in question.
4.4.3 If, due to a malfunction of the mobile telephone platform, it is not possible to unsubscribe from the Bee platform, then unsubscription can be done by using the telephone number. Deregistration by telephone will only be accepted if it is not possible to deregister due to a technical malfunction.
4.4.4 The costs incurred by the Customer and recorded on the Bee platform are binding for the amounts invoiced to the Customer. Bee may collect the amounts periodically by means of an automatic bank or credit card direct debit, for which the Customer has authorised Bee, as well as in any other manner agreed for this purpose.
5 Rates – Price indexation
5.1 The Rates are service-specific, time-bound and freely adaptable. The prices can be viewed on the website of Bee or on the App. Bee is not responsible for the correct display of the prices. Only the prices mentioned on the website and the prices mentioned via the App.
6 Liability of Bee
6.1 Bee undertakes to use all reasonable means to prevent any malfunction for the Client and, in the event of any malfunction, to take all reasonable measures to limit the damage suffered by the Client. The Client understands and accepts that Bee cannot be held liable for any damage suffered by the Client as a result of (partly) external factors and/or actions of the Client itself or third parties, including but not limited to :
- failures or quality defects in the Services due to external factors (such as, for example: failures or quality defects in networks and installations of third parties used by Bee; failures or quality defects as a result of obstacles that hinder wireless communication);
- measures imposed by Hungarian or European authorities;
- disorder of enjoyment due to maintenance, improvement and/or extension works of the Network, or other installations of Bee;
- the bad or incorrect use of the Services by the Client;
- the inappropriateness of the vehicle, the malfunctioning of the (mobile) telephone, the computer, the modem, accessories or, in general, the Customer’s equipment. In the event of malfunction or adjustment problems with his equipment (e.g. Smartphone, charging cable, vehicle, etc.), the Customer must contact only the seller or manufacturer of that equipment and not Bee;
- the use by the Customer of a (mobile) telephone, computer or modem (i) in violation of the instructions for use or the Agreement, or (ii) that has not been approved in accordance with the applicable standards, or (iii) without taking the necessary security measures against viruses, intrusions by third parties, etc;
- the intervention of third parties notwithstanding Bee’s security measures;
- the use or misuse of the Client’s password (i) as a result of the voluntary or involuntary notification of this password to a third party.
6.2 Under no circumstances can Bee be held liable for any indirect and/or consequential damage suffered by the Client under the Agreement, such as, but not limited to, loss of profit or turnover, interruption of activities, loss of or damage to data, etc.
6.3 Bee can under no circumstances be held liable for :
- the content, integrity or accuracy of the data sent via the Services and the information provided by third parties or accessible via the Services;
- any violation of the confidentiality of the data sent via the Services;
- the damage to or loss of the data sent via the Services.
6.4 Bee only has an obligation to perform to the best of its ability with regard to the provision of the Services. Bee shall use all reasonable means to ensure that access to, security, reliability and proper operation of the Services are as undisturbed as possible. Bee itself determines the technically most appropriate means for providing the Services, but has no obligation whatsoever to expand the Network or increase the network capacity. Bee does not guarantee continuous and undisturbed use of the Services, nor the certainty that all data sent and received by means of the appropriate mobile equipment can be delivered without interruption, in the correct form and within a certain period of time. If the internet or similar networks are used, disruptions and/or the unavailability of the connections to the public internet and/or other telecommunication networks may impede the use of some Services.
6.5 Except in the event of fraud or serious error on the part of Bee or one of its employees, and without prejudice to any applicable mandatory statutory provisions, Bee’s liability shall in general, and for any case in which it may be held liable, be limited to a maximum of 50 euros per event with a maximum of 100 euros per year, whereby a series of connected events shall be regarded as one event. A right to compensation lapses if this right is not brought before the court within 3 months after the event giving rise to the damage occurred.
6.6 The network coverage and the availability of the service by Bee in Hungary are entirely dependent on the operators offering the services, and Bee can therefore in no way be held responsible in the event of a failure or insufficient quality of the Services.
6.7 Bee can never be held responsible in the event of misuse or malfunction that the use may cause on medical equipment.
6.8 Bee cannot guarantee that the parking space is available at the charging station reserved by the Client.
7 Purchase of a Product – Guarantees
7.1 Each Product, as referred to in Clause 3, becomes the property of the Customer as of its purchase by the Customer. From that moment on, the Client bears the risk of theft or loss of the Product and cannot assert any rights against Bee in this respect. Notwithstanding the fact that the Client is the owner of the Product, it is forbidden to change its specific characteristics. In the event of failure to comply with this prohibition, the proper functioning of the Service can no longer be guaranteed.
7.2 If the Customer’s Subscription Application is refused in whole or in part or if the Customer’s Subscription is suspended by Bee in accordance with these General Terms and Conditions, the Customer shall not be entitled to a refund or refund of the price of the Product he has previously purchased (e.g. a charging cable).
8 Invoicing and payment
8.1 The customer shall receive invoices from Bee. Depending on the option chosen by the customer, a detailed usage history will be added.
8.2 The Client shall never be entitled to any reimbursement of the unused invoices.
8.3 In the event of rate changes by Bee or in the event of migration by the Client from one type of service to another type of service (change of Rate Plan), the changed rates shall be applied and charged pro rata temporis. In case of modification of a Tariff Plan at the request of the Customer, the modified tariff will become applicable after the sending of the first invoice following the request, unless the request is made in the period during which an invoice is made, in which case the modified tariff will only apply after the sending of the subsequent invoice. The same applies if the Customer requests new or additional services.
8.4 The Customer accepts that the cost of roaming services may be invoiced several months after the date of provision of the roaming service, as Bee will have to wait for the information from the other operators concerned.
8.5 The invoice shall be sent to the Client in one (1) copy. Where this facility is available, and the Customer has given its prior approval or requested Bee to pay via direct debit, this transmission may be effected electronically. The Client may always return to a traditional paper invoice. In that case, he may also always request one or more duplicates of the invoice, subject to payment of the amount specified by Bee.
8.6 All invoiced amounts are payable within the term specified on the invoice and, in the absence of such a term, within fourteen (14) days of the invoice date, by one of the following means of payment:
- bank transfer or postal transfer;
- bank direct debit, by filling in the appropriate coupon attached to the application form or any other document to that effect;
- for certain Services: Visa credit card direct debit, MasterCard, American Express, by filling in the form provided by Bee.
Bee may charge additional costs for the use of other means of payment. The user pays the applicable rate for the creation of the invoice (currently 1, 50 euros including VAT/invoice).
8.7 Payments are serviced by PayLane sp. z o.o. which is located in Gdańsk at ul. Norwida 4, zip code: 80-280, KRS: 0000227278.
8.8 If Bee does not receive payment of the invoiced amounts within the specified payment term, interest on arrears at the statutory rate multiplied by 1.5 shall automatically apply as from the expiry of the payment term. Furthermore, Bee may charge a fixed compensation of 15% of the invoiced amounts that were not paid on the due date, with a minimum of 60.00 euros, without prejudice to the right to a procedural indemnity.
8.9 Any dispute about an invoice from Bee must be notified to Bee by registered letter within one invoice date, under penalty of inadmissibility. This option does not affect the Client’s obligation to pay this invoice within the normal term, except in the case of a well-founded written reason formulated by the Client for the amount invoiced. The Client is nevertheless obliged to pay the undisputed amount of the invoiced Services, as well as the subsequent invoices if they do not give rise to any dispute.
8.10 If it appears that an excessive amount has been charged to the Customer and paid by the Customer, the difference will, as far as possible, be compensated with the amounts invoiced in the subsequent invoices. Bee shall not owe any interest on this amount to the Client.
8.11 In the case of prepaid usage value, and unless otherwise agreed, the Client accepts that the prepaid usage value remains valid for a period of twelve (12) months following the purchase of the usage value. Any amendment of the applicable general terms and conditions by Bee shall under no circumstances reduce the rights of the Client with regard to the usage value purchased prior to the amendment. On prepaid usage value purchased before the entry into force of the amended general terms and conditions, the previous general terms and conditions shall remain in force until the next top-up that takes place after the entry into force of the amended terms and conditions. The Customer shall be deemed to have accepted the amended general terms and conditions solely by purchasing new prepaid usage value.
9 Entry into force and termination of the Subscription – suspension of the Services
9.1 Commencement and duration of the Subscription
A Customer’s Subscription commences upon activation of the Subscription but that Customer is bound by its Subscription Application as soon as it has signed it. Unless expressly agreed otherwise in writing, the subscription is for a period of one year.
9.2 Suspension of the Services
9.2.1 By Bee
Bee may refuse or suspend the Services (including the additional services, options and/or roaming) in whole or in part, after sending prior notice to the Customer, in any of the following cases:
- if the Customer does not comply with his obligations under the Agreement, or if he uses the Services in violation of the applicable legal and/or regulatory provisions;
- in the event of total or partial non-payment of the invoice amount for a Service/product within the payment period, or in the event of insolvency or a presumption of apparent insolvency;
- in the event of fraud, or suspicion of apparent fraud; – if the Customer provided incorrect, incomplete or false information in the Subscription Application, did not notify the modification of this information;
- if the Customer refused to pay the specified guarantee or advance within the specified period;
- if Bee finds that the vehicle, (mobile) telephone, computer, modem or other installation used by the Client may cause malfunctions on the Network or is not approved in accordance with the applicable standards;
- by virtue of the legally determined mandatory requirements in connection with the Bee Network or Bee’s installations;
- in the event of non-compliance by the Client with its obligations under another agreement with Bee;
- in the event that the Client does not use the charging infrastructure with due diligence.
Bee may also suspend all or part of the Services with immediate effect and without prior notice in the following cases:
- on the basis of legally defined requirements;
- in the event that the proper functioning of the Network or its installations is endangered;
- in the event of breach of contract or non-payment;
- in the event of detected or suspected fraud of such a nature that not suspending the Services could have serious consequences for Bee and/or third parties;
- in the event of bankruptcy, request for postponement of payment, liquidation or dissolution of the Client, or of an irreparable breach of the Agreement. In the event of suspension with immediate effect without prior notice, Bee shall provide the necessary explanation at the express written request of the Client within three (3) working days of receipt of the request. In the aforementioned cases of suspension, the Client shall not be entitled to any compensation from Bee, except in the case of an unjustified or unfounded suspension. In addition, the Client remains bound by its obligations under the Agreement, including payment obligations. In this respect, the Customer acknowledges and accepts that during the period of suspension of the Services, any Subscription fees or minimum usage values remain due. In the event of an unjustified suspension, the Customer will receive a credit note for any Subscription fees or minimum usage values invoiced to him during the period of suspension. The suspension will be lifted as soon as Bee receives proof that the situation has been regularised. The costs of deactivation and activation may be charged to the Client.
- if the Customer does not use the charging infrastructure with due diligence.
9.2.2 By the Customer
The Client may, for reasons of his own (e.g. long stay abroad or in hospital), request Bee in writing to suspend the Services for a certain period, giving reasons. Any subscription fees or minimum usage values that have not yet expired will be reactivated after the suspension period. A suspension may last a maximum of six (6) months and shall only be lifted following an express written request (by fax or registered mail) by the Client to Bee. This provision shall not apply if the Client considers it necessary to terminate or suspend the Agreement because Bee has failed to fulfil its obligations under the Agreement.
9.3 Termination of the Subscription
9.3.1 By Bee
22.214.171.124.1 Bee shall be entitled to terminate the Subscription unilaterally by registered letter by giving fifteen (15) calendar days’ notice:
If the suspension of the Services as stipulated in Article 10.2.1. continues for fifteen (15) days;
If the Client has not remedied a breach of the Agreement within fifteen (15) days of being given notice of default by Bee.
In the event of bankruptcy, a request for deferment of payment, liquidation or dissolution of the Client, or an irreparable breach of the Agreements, this shall be without prior notice of default or judicial intervention.
126.96.36.199 In the event of force majeure, Bee shall be entitled to have the Services discontinued, without being liable to pay any costs or compensation to the customer. For example, an overexpected and substantial change in environmental factors (e.g.
188.8.131.52 Termination of the Subscription by Bee in accordance with Articles 10.3.1 does not entitle the Client to any compensation of any nature whatsoever and does not affect the Client’s obligation to pay the amounts due.
9.3.2 By the Customer
184.108.40.206 The Customer may terminate a Subscription of indefinite duration by registered letter by giving three (3) months’ notice.
220.127.116.11 A fixed-term Subscription is automatically renewed for one year after the end date, unless the Customer terminates this Subscription at least one month before the end date by registered letter.
18.104.22.168 If the Customer unilaterally terminates the Subscription before the expiry of the fixed term, he must pay a fee equal to the Subscription fees or minimum usage values for the period running until the end of the fixed term..
22.214.171.124 In the event of a change to the General Terms and Conditions proposed by Bee, other than with regard to the applicable rate, the Client shall be entitled, without penalty, to terminate the Subscription by registered letter no later than the last day of the month following the entry into force of the change. If the rate increase or the amendment to the General Terms and Conditions only relates to a particular additional Service, the Customer’s right is limited to the possibility of cancelling the relevant additional Service in the same way and under the same conditions.
126.96.36.199 After each termination of the Agreement, Bee shall be entitled to remove any data stored by (or on behalf of) Bee for the Client (including electronic messages, personal home pages, etc.). The Client must therefore, regularly and on a separate server, store all the data the storage of which he has entrusted to Bee.
10 Changes by Bee
10.1 At least one month before an amendment to the Agreement or a change in the technical characteristics of the Bee Services takes effect, Bee shall duly notify the Client if the planned change or increase has implications for the Client. After the expiry of this period, the Client shall be deemed to have agreed to these changes.
The General Terms and Conditions and the rates can always be consulted on the website
10.2 The Customer who uses Services by means of prepaid usage values and who does not accept the amendment of the Agreement or the technical characteristics, shall in no case be entitled to reimbursement of the prepaid usage values already purchased. The Customer who uploads prepaid usage values after the changes have been announced is irrefutably presumed to have accepted the changes.
10.3 If Bee’s amendment of the Agreement means that it is impossible for the Client to use the prepaid user values that it still has at its disposal, Bee shall only be obliged to replace the prepaid user values that have become unusable with new prepaid user values of the same value.
Under no circumstances shall the Customer be entitled to reimbursement of the prepaid usage values that have become unusable.
11 Transfer of the Agreement
11.1 Bee may transfer all or part of its rights and/or obligations under the Agreement to a third party without the Client’s consent. This transfer cannot, however, result in a reduction in the Client’s guarantees.
11.2 The Client may only transfer its rights and/or obligations arising from the Agreement to a third party, either in full or in part, provided (i) Bee’s prior written consent and (ii) both the Client and the transferee have submitted the appropriate Bee transfer form to Bee, duly completed and signed.
12 Signature of the Client
Unless another form of notification is prescribed in these General Terms and Conditions, a notification by the Customer by fax or electronic mail shall be considered as a written notification by the Customer. If Bee has doubts about the authenticity of the notification, Bee shall immediately request the Client to send an original signed copy and Bee shall be entitled not to follow up the notification until it has received the original signed document.
13 Personal data – Protection of privacy
13.1 Personal data, including the electronic data (e-mail address, telephone number, login code, password, etc.) that the Client communicates to Bee or that Bee assigns to the Client, and data relating to charging, parking sessions and kWh volumes, location and time of the sessions, shall be included in Bee’s databases. Bee is responsible for the processing of the data and the corresponding data files are located on the servers of Bee or any other company appointed by Bee to process the data associated with the services provided by Bee. The processing of these data is subject to the provisions of the Act CXII 2011/CXII of 2011(Privacy Act) These data, which may be shared with other companies in the group and/or with companies with which Bee has concluded an agreement for the provision of services, are processed with a view to the performance of the Agreement (including the storage of text and voice messages or the provision of location-related services), Customer Management (such as the drafting and sending of invoices, follow-up, receipt, checking and possibly collection of payments, management of disputes), fraud prevention and the prevention and detection of infringements, as well as marketing and market research with regard to the Services and Products. In the latter case, the data may be communicated to market research agencies. The data of former Customers may be used for a period of two years after termination of the Client’s Subscription to keep the former Client informed of Bee’s new products and services and promotions. Subject to a dated and signed request to the address of Bee’s registered office, the Client may have access to the personal data relating to him and contained in Bee’s files and request their modification. In the same way, the Client may oppose the use of his personal data, including his electronic data, for marketing and market research purposes. Within the framework of its legal obligation to assist emergency services and judicial authorities, Bee reserves the right to communicate certain personal data to the government or to authorised persons. In the context of fraud prevention and the prevention of infringements, Bee may compare the data provided by the Client with the data it has in its own files or with the data in the files of other companies. Bee may process and store the personal data of Customers who do not fulfil their contractual obligations themselves, or with the help of a third company of their choice, and transfer them to other companies in the Group to which Bee belongs. Various personal data (such as location data) may be rendered anonymous by Bee (as a result of which they no longer constitute personal data) and these anonymous data may be used by Bee for statistical purposes, passed on to third parties or commercialised. By providing Bee with personal data, the Client expressly authorizes Bee to carry out the processing operations described above for the purposes described above.
13.2 The Client expressly accepts that calls to and from Bee for training and control purposes may be listened to by employees or consultants of Bee other than the Client’s direct point of contact, or may be recorded to serve as evidence of commercial transactions.
13.3 The Client accepts that Bee, at the request of any competent authority, shall take note of the content of the communications that are the subject of a complaint or dispute and, where appropriate, shall transfer that content to those authorities.
13.4 Collection of connection data: when you surf our website, we automatically register information about the connection you make with our website. This information includes your IP address, the time you visit the website, the type of browser you use and the pages you view.
13.5 Cookies: Cookies are used on our website. A cookie is a small file that is sent from the website’s server to your computer’s hard drive when you consult the website. The site’s cookies do not contain any information that identifies you personally. If you do not wish to accept cookies, you can refuse them via your browser.
14 Questions, complaints and disputes
14.1 With written questions and complaints regarding the Services or with reports of theft, loss or defect of an RFID customer card, the Customer may contact the Bee customer service department responsible for the Product or Service in question.
By letter : 1033 Budapest, Szentendrei út 93.
By e-mail : email@example.com
By telephone : +36 70 774 9258
14.2 Bee undertakes to resolve any problems that are brought to its attention and that it can remedy within a reasonable period of time.
15 Applicable law and competent court
All disputes that arise between parties as a result of the Services will be settled under Hungarian law and will be submitted to the competent court in Budapest. However, before resorting to the court, the parties will negotiate in good faith in order to settle their dispute amicably.
The company Drem Ltd. cannot be held liable for any printing errors or any other errors in this publication. The characteristics of the products and services are subject to change without notice.
Please consult Bee’s general terms and conditions for more detailed information.